Build on Your Holiday Success in 2012

Now that the holidays are over, and the decorations are down, it's time to set your sights on building off your seasonal success. Traffic volume and email lists have likely grown, and it's up to you to keep them coming back for more. 

We've got some great ideas that are targeted to help you build and maintain your customer relations. 

Follow-Up / Review Emails: 
A great way to get customer feedback, and build loyalty at the same time, is to ask them to review the products they bought. A week or two after the purchase follow up with a request to review the item. You should consider some type of incentive like discounts or free shipping for writing a review. MaxEXP's new Ratings and Reviews feature puts customer feedback at the forefront.

Recommender Feature: 
MaxEXP is loaded with different ways to recommend your products based on customers' purchases or products they browsed. For example, when a customer makes a purchase, recommended products can be added to their confirmation email. You should also display recommended products on the shopping cart page. 

Product Lifecycle Emails: 
Do your products have accessories or could be part of a kit? MaxEXP allows you to design an email to help you stay in touch with customers who bought a particular product and offer a discount - or free shipping - on those product accessories or complementary items. 

Newsletter: 
Stay in touch with your customers that want to hear from you. MaxEXP provided several hands-on or hand-off ways of sending relevant, compelling and consistent newsletters and/or emails. 

Overstock Sale: 
Got overstocked products from the holidays? Have a sale on those products and offer free shipping for orders over a specified amount. This way you're clearing out excess inventory and also incentivizing the customer to make additional purchases. 

Declare Your Own Holiday: 
Between now and the next big shopping season are the expected holiday sales. Why not do something unexpected? Throw a sale that is uniquely you! Whether you tie it into an event or just pick a day, have a sale for your customers for no other reason than to show your appreciation. 


Call today to learn about more ways MaxEXP can help you keep your holiday momentum. 

Posted on Tuesday, January 17, 2012 at 05:32PM by Registered CommenterSan Diego Media, Inc. | CommentsPost a Comment

Don’t Count Out January - Benefit from Your Post-Holiday Shoppers

The holidays may be gone but the shopping is not over yet! Consumers that do a majority of their shopping after Christmas has doubled over the last year. Many of them are armed with gift certificates, are looking for a little something for themselves, are stocking up for next year or are buying for the next big holiday.

Don’t underestimate these January shoppers. Based on January 2011 Mastercard Spending Pulse™ reports, the 2-3 weeks after Christmas saw higher eCommerce sales than Black Friday 2010! Be sure to take advantage of this increased activity by extending your campaigns or having a January sale. If you’ve invested in Search and/or Video advertising you’ll definitely want to keep them running for another week or two. According to comScore, Americans conducted 18.6 billion total core search queries in January 2011 with Google Sites ranked first carrying 65.6 percent of searches conducted.

MaxEXP makes it easy to cater to these very active shoppers and makes the most of the post-holiday traffic…all without having to wait in line. 

Posted on Tuesday, December 27, 2011 at 06:48PM by Registered CommenterSan Diego Media, Inc. | Comments2 Comments

Google Analytics in Real-Time

Have you checked out Google Analytics new Real-Time reporting yet? Currently still in BETA release, this development could prove to be platform’s biggest update in the history of the product.

Real-Time provides a current view of activity on your site using the metrics the tool has used for years. Watch the effect of your media campaigns on number of visitors, page views, traffic sources and more – as it is happening! 

Posted on Friday, December 9, 2011 at 02:05PM by Registered CommenterSan Diego Media, Inc. | CommentsPost a Comment

Smart, Secure Online Holiday Shopping

As the holidays approach, many people will take to their computers to shop for online deals and the best gifts. As more consumers look to cyber stores for the holidays it is more important than ever to make sure you don’t leave yourself vulnerable to cybercrimes.

Millions of online shoppers will be entering their personal information during this time of year. This busy season is when cybercriminals strike and do what they can to fraudulently obtain your personal identification and financial details. To ensure you don’t fall victim to any of their tricks, here are a few precautions you should take:

Only Shop Secure Websites
Look for trust marks that ensure your privacy and the security of the site. Most reputable brands invest in the security of their site via these trust marks to protect users and their own reputation. Be sure to click the seals/trust marks to verify it is real and up to date. Check that the provider requires the site to pass a daily scan and read the fine print. 



Check for Encryption
If you look in the address window of your browser you will want to see a lock in front of your URL. This lets you know the site uses encryption to scramble your data. You’ll also want to make sure the address starts with https: rather than just http:. This is another indication of a secure site and the basic security you should expect when shopping online.

Consider Using 3rd Party Payment Gateways
Services like PayPal and Google Checkout allow you to set up an account with a credit card, user name and password. This allows you to checkout faster, safer and more conveniently on sites that have these payment options. Plus, all your personal information is secure in one location further eliminating the possibility of fraudulent activity. 


Check the Privacy Policy
Some sites may collect your information with the intent to share it with their partner network. This could mean being added to several emails lists and your inbox filling up with junk mail. Be sure you don’t have to share your info in order to purchase or, at the very least, that you can opt-out at any time.

MaxEXP clients don’t have to worry about Grinches stealing their holiday cheer. All MaxEXP client sites are protected with McAfee Secure Shopping. McAfee’s Total Protection for Secure Business delivers strong security to help businesses weather the storm this holiday season and safeguard their future.

Posted on Thursday, November 17, 2011 at 02:45PM by Registered CommenterSan Diego Media, Inc. | Comments2 Comments

Consumer Search Engines are Key for the Holidays

As we approach the busiest online shopping season it is imperative that you are doing all you can to bolster shopping engine search results for your products. Savvy online shoppers look to consumer shopping engines like Google, Amazon, Bing, Shopzilla and Shopping.com – to name a few – to determine what products are right for them. Customers are inclined to use shopping engines so that they may view and browse many products at once, as well as compare them against one another in different merchant sites. 

 

MaxEXP is integrated with SingleFeed...

 

MaxEXP is integrated with SingleFeed as our DFO (data feed optimization) solution and is ready to help you get started. You don’t have to worry about data formatting, how to create a feed, managing multiple feeds, finding the resources or expertise to implement – MaxEXP partnered with SingleFeed who does it all for you! Because SingleFeed supports 24 strategic shopping engines, you are primed for some heavy-hitting DFO. Plus, you will save valuable time because SingleFeed analyzes your data, DFO, product categorization, feed submission, provides analytics and a web knowledge base / ticketing support system, documentation and video tools. You will also receive notifications about upcoming shopping engine requirements changes so you don’t miss a beat.

 

Are your products ready to be found on all the popular shopping engines? Start building your data feed now for maximum results. MaxEXP is ready to make sure you receive all the benefits – just in time for the holidays! 

 

Posted on Friday, October 21, 2011 at 01:47PM by Registered CommenterSan Diego Media, Inc. | Comments2 Comments
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